FAQ

Contact and products

How can I contact A&E Furniture?

Email info@aefurniture.online or call +1 773 865 7704. Our listed address is 4837 N Pulaski Rd, Chicago, IL 60630, USA. If you would like to visit, please contact us first to confirm availability and hours.

How can I check materials, dimensions, assembly needs, or warranty coverage?

Details vary by product. Review the individual product listing and contact us before ordering if any detail or warranty term is unclear. Do not assume that a feature or warranty applies to every item.

Shipping and payment

Where do you ship?

We ship eligible orders within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, US territories, PO boxes, or APO/FPO/DPO addresses; some remote addresses may also be excluded. Please see our Shipping Policy for the full restrictions.

Is standard shipping free?

Standard shipping is free for eligible delivery addresses within the contiguous United States, with no minimum purchase. Review the total shown at checkout before ordering.

When will my order arrive?

Our published estimates are 1–5 business days for processing and 5–10 business days for delivery after dispatch. These are estimates, not guaranteed arrival dates.

What payment methods can I use?

Available payment methods and the final total are shown at checkout before you place your order. Contact us if you have a payment question.

Cancellations and returns

Can I cancel an order?

You may request free cancellation within 24 hours of placing the order, provided it has not entered fulfillment or shipping. Email us promptly with your order number. See our Refund Policy for the full terms.

Can I return an item?

You may request a return within 30 calendar days of delivery if the item meets the conditions in our Refund Policy. Contact us before sending an item back. For damaged, defective, or incorrect items, contact us within 5 business days of delivery with your order number and photos.

When will I receive a refund?

Approved refunds are processed to the original payment method within the timeline stated in our Refund Policy; your financial institution may take additional time to post the funds.