Refund policy

At A&E Furniture, we believe every customer deserves a worry-free shopping experience. To ensure complete transparency, we've put together a straightforward return and cancellation policy that safeguards your investment while keeping the entire process smooth and simple. We encourage all customers to read through the following terms carefully before completing a purchase.

---

Order Cancellation Within 24 Hours

Not sure about your purchase? We've got you covered. A&E Furniture allows you to cancel any order free of charge within 24 hours from the time it is placed.

• Send an email to info@aefurniture.online with your order number and cancellation request
• Orders canceled inside this 24-hour window will receive a full refund applied back to the original payment method — absolutely no hidden charges or penalties
• Refunds are typically issued within 10 business days

Important: Once an order has entered the fulfillment or shipping stage, cancellation may no longer be possible. In such situations, you are welcome to follow our standard return procedure outlined further below after the product is delivered.

Any cancellation submitted beyond the initial 24-hour period will be processed under our general return and exchange guidelines described in subsequent sections.

---

30-Day Return Policy

We stand firmly behind the quality of every item we sell. Should you find yourself unsatisfied with your purchase, you may request a return within 30 calendar days from the date of delivery. All return submissions must fall within this timeframe to be considered.

Conditions for Eligibility

The following criteria must be satisfied for a return to be accepted:

1. The item must remain fully unassembled, unused, and in the exact condition in which it was received
2. All original packaging materials, hardware, instruction manuals, and accompanying parts must be intact and undamaged
3. A valid proof of purchase (such as an order confirmation email or receipt) must accompany the return
4. The return request must be initiated within 30 days of the original delivery date

Items Not Eligible for Return

In accordance with hygiene and safety regulations standard across the furniture and home goods industry, the following products cannot be returned:

• Any item that has been assembled, used, installed, or altered in any way
• Products showing signs of wear, damage, stains, tears, scratches, or breakage caused by the customer
• Items whose original packaging has been opened, compromised, or discarded in a manner that reduces resale value
• Products returned without obtaining prior written approval from our customer service team

Exception: If your order arrives damaged, contains a manufacturing defect, or you received the wrong item due to an error on our end, it is fully eligible for return, replacement, or a complete refund — irrespective of whether it has been assembled. Additional details can be found in the "Damaged, Defective, or Incorrect Items" section below.

---

Free Return Shipping for Qualifying Orders

A&E Furniture is pleased to offer complimentary return shipping on all eligible returns originating within the United States. Once your return request has been reviewed and approved, we will email you a prepaid return shipping label at no additional cost. Simply print the label, secure it to the original packaging, and drop the package off at the nearest carrier location.

---

How to Initiate a Return

Getting a return started is easy. Just follow these steps:

1. Email us at info@aefurniture.online within 30 days of receiving your order
2. Provide your order number, clear photographs of the item and its packaging, along with a brief reason for the return
3. Wait for our team to review your request — a response is typically provided within 1–2 business days
4. Receive a prepaid shipping label along with detailed return instructions upon approval

Warning: Items returned to A&E Furniture without prior authorization will not be accepted and may forfeit eligibility for a refund or store credit.

---

Return Shipping Address

A&E Furniture 4837 N Pulaski Rd Chicago, IL 60630 USA

---

Damaged, Defective, or Incorrect Items

Quality assurance is a top priority at A&E Furniture. Please examine your order as soon as it arrives. If the product is damaged during transit, has a manufacturing defect, or is not what you originally ordered, please contact us within 5 business days of delivery with the following details:

• Your order number
• High-resolution photographs documenting the damage or defect (including the product and all packaging)
• A brief written description of the issue

Upon verification, we will promptly arrange for a free replacement, a reshipment, or a full refund — including free return shipping at no expense to you.

---

Exchange Options

Exchanges are available for eligible products that have not been assembled and remain in their original, untouched condition. Here is how the process works:

1. Reach out to info@aefurniture.online to check the availability of your preferred replacement product
2. Return the original item following the standard return steps outlined above
3. Once the returned item is received and inspected, place a new order for the product you want instead

---

Refund Processing Timeline

After we receive and inspect your returned merchandise, you will be notified of the refund outcome via email. If approved, the refund will be credited to the original payment method within 10 business days. Please be aware that your bank or credit card company may require additional processing time before the funds appear on your statement.

If more than 10 business days have passed since your refund was approved and you have yet to see it reflected, please contact us immediately so we can investigate on your behalf.

---

Quick Reference — Cancellation & Return Summary

---

Contact Us

Have questions about an order, cancellation, return, or exchange? Our friendly team is ready to assist you.

---

A&E Furniture reserves the right to revise this return and cancellation policy at any time. The most up-to-date version will always be published on our official website.